Friday, December 5th, 2014
Casinopassport recently caught up with our VIP Manager Chris Jones to talk about the VIP Club, our multi-tiered loyalty program.
Chris talked at length about what made players keep returning to Kerching and the allure of IGT games. IGT is an industry leader offering over 60 slots most of which are available at our casino, with popular titles like Cleopatra, Da Vinci Diamonds, Monopoly and Cluedo.
He went on to explain that Kerching has the most generous RTP (return to player) possible on the games which gives players the very best in value and entertainment. He also talked about the daily promotions that enhance players’ gameplay experience and of course, the VIP Club.
Chris spoke at length about the benefits of the loyalty program and the perks VIP members can look forward to receiving. He also shared amusing anecdotes of the lengths he and his team go to in order to ensure customer satisfaction. He also talked about VIP slots tourneys that offer a variety of games rather than just the run of the mill titles.
When asked about the popular games with Platinum players, Chris, who is a slots fan himself, revealed that Treasure of Troy was probably the most popular one thanks to its Multiway format. Each line needs to be bet on, hence the game’s popularity with high rolling players.
Chris also explained what it takes to make a good VIP manager and the qualities: “I think that good people skills are key to becoming a good VIP manager. You need to have the ability to deal with player’s individual needs and requirements. You also need a genuine interest in your VIPs.”
Read Chris’ full interview at Casinopassport.com